Terms & Conditions

Last updated: 7 November 2026

1. Who we are

ROAM connects travellers with verified local car rental suppliers. When you book through ROAM, the rental contract is between you and the supplier. ROAM arranges the introduction, the booking, and — for members — the account management service.

2. ROAM Credit and bonus credit

• ROAM Credit is a prepaid balance used to pay the reservation amount when ROAM books a car on your behalf.
• The reservation amount is the prepayment or deposit required by the provider, typically from 15% of the rental. ROAM Credit does not cover the full rental price.
• When you top up, we add the paid amount and a bonus to your balance as two separate ledger entries.
• Credit is not cash. Bonus credit has no cash value and cannot be withdrawn or transferred.
• Credit expires 12 months after the top-up date. Your account page shows the current expiry date.
• Your balance is non-transferable and can only be used by the account holder.

3. Refunds

• Purchases are refundable within 14 days if no credit has been used.
• After 14 days, unused paid credit may be refunded minus the bonus received. The bonus is forfeited.
• Used credit is non-refundable.
• Refunds are returned to the original payment method through Stripe.

4. ROAM Club

• The ROAM Club is a waitlist with approval required. Applying does not guarantee a place.
• Club places are limited. ROAM may reject an application or end a membership for fraud, misuse, or breach of these terms.
• Club membership is only active after the €990 payment has been confirmed.
• Club credit and the assigned account manager activate after payment.

5. Driver requirements

• The driver must be at least 21 years old.
• The driver must hold a valid driving licence held for at least one year. Some suppliers require a longer period or an international driving permit.
• The driver must present a valid ID or passport at collection.
• Additional driver requirements may apply depending on the supplier and destination.

6. Deposits, pickup payments, and excess

Your ROAM balance covers the reservation amount only. The member pays the remaining rental amount, fuel, extras, excess, and any security deposit (such as the card hold) directly to the car provider at pickup, under the provider's terms. ROAM never collects or deducts the rest of the rental price.

Reservation amounts follow the provider's policy. If a cancellation refund is due, it is returned to the member's ROAM balance as a "refund" ledger entry, according to the provider's cancellation terms.

7. Airport pickups

A flight reservation — including flight number, arrival date, and arrival time — is required for airport pickups so the supplier can time the collection correctly.

8. Cancellation and no-show

Cancellation and no-show terms follow the supplier's policy for each booking. ROAM will show the applicable policy before you commit where the supplier provides it.

9. Personal data and GDPR

We store the personal data needed to create your account, arrange bookings, and meet legal obligations, including document numbers where required for a rental. We process personal data under GDPR. See our Privacy Policy for details, including your rights and how to contact us.

10. Account managers

Account managers book cars on the member's behalf based on the member's instructions. The member is responsible for the accuracy of the details provided, including driver details, dates, and flight information. ROAM is not responsible for supplier availability, vehicle condition, or the supplier's own acts or omissions.

11. Contact

Questions about these terms? Use the contact form on the site and a real person will come back to you.